Frequently
asked questions

Why is it named after The Black Wall Street, also known as the Greenwood district, in Tulsa, Oklahoma?

The Black Wall Street app aims to be the digital continuation of the physical Greenwood district which is most noted as the Black Wall Street, a place where Black people thrived prior to a massacre from an angry white mob and government sanctioned airstrike.

What is KYC?

KYC means “Know your customer” which is a process by where we verify the identity of a user on our platform.

Why do you need so much personal information?

The information requested ensures that you are secure. It’s important to us that you are secure!

How long will the KYC process take?

The KYC process timeframe can vary. It will not take longer than 10 business days but it could be as quick as same day.

Can I still use The Black Wall Street app while waiting for KYC to finish?

Yes! You can watch educational videos and engage with the social community!

What's the largest amount that I can deposit into The Black Wall Street?

If you deposit through Plaid, $1000 is the max amount as of 5/31/21. This will change so please stay tuned! If you deposit with Bitcoin after KYC approval & Plaid connection, there’s no limit.

How long do I have to wait before I can withdraw from The Black Wall Street?

If you connect your bank account with Plaid, it can take upwards of 10 business days. If you deposit Bitcoin and simply want to withdraw it from your wallet, you can do that instantly without any hold time or wait time after KYC approval & Plaid connection.

How long do I have to wait before I can withdraw from The Black Wall Street?

If you connect your bank account with Plaid, it can take upwards of 10 business days. If you deposit Bitcoin and simply want to withdraw it from your wallet, you can do that instantly without any hold time or wait time after KYC approval & Plaid connection.

What does “Black Cash Matters” mean?

For far too long, our lives did not hold weight. That is beginning to change. Now, the next frontier is rally around the truth of Black Cash Matters. Our dollar is powerful and we believe that many industries, companies and entities do not believe that it does yet they reap the benefits of our hard earned money going into their products or services. We plan to change this and make sure that people know that Black Cash Matters!

Is The Black Wall Street only for black people?

The Black Wall Street is for everyone! Everyone should be  are focused on serving marginalized communities yet we aim to serve anyone who will give us the honor!

Do you all have merch?

We are launching The Black Wall Street merchandise line very soon! Stay tuned!

Who can I speak with when I have a problem?

We are one of the only platforms that have customer support via email and telephone with a live customer service team that you can schedule a time to speak with! We also will be rolling out short video tutorials to aid in your experience. Any pressing questions? Contact us at customerservice@theblackwallstreet.com

Are you on social media?

Yes! You can follow us on Instagram @BlackCashMatters and soon, all other major social platforms as well. Stay tuned!

Can I provide feedback?

Send us an email at customersupport@theblackwallstreet.com if you have any questions or feedback. We are going to be rolling out a lot of feature updates over the course of the next few weeks. Grow with us and know that we plan to grow with you!

Coming Soon!

Social Community
Engagement

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