Frequently Asked Questions

What is The Black Wall Street app?

The Black Wall Street app is a digital wallet and exchange that allows for you to learn about financial topics within cryptocurrency and the like.

Why is it named after The Black Wall Street, also known as the Greenwood district, in Tulsa, Oklahoma?

The Black Wall Street app aims to be the digital continuation of the physical Greenwood district which is most noted as the Black Wall Street, a place where Black people thrived prior to a massacre from an angry white mob and government sanctioned airstrike.

How do I create a wallet?

When you download the app and go through the KYC process and connect a bank account through Plaid, you will automatically receive a secure digital wallet where you can buy Bitcoin.

What is KYC?

KYC means “Know your customer” which is a process by where we verify the identity of a user on our platform in partnership with Prime Trust.

Why do you need so much personal information?

The information requested ensures that you are secure. It’s important to us that you are secure!

How long will the KYC process take?

The KYC process timeframe can vary. It will not take longer than 10 business days but it could be as quick as same day.

Can I still use The Black Wall Street app while waiting for KYC to finish?

Yes! You can watch educational videos, monitor the Bitcoin market and even share the app to your friends!

Can I still use The Black Wall Street app while waiting for KYC to finish?

  • Why did the price of Bitcoin change at checkout?

The cryptocurrency markets are notoriously volatile on the short term. Things can change prior to check out so be mindful as you make purchases and/or sales!

  • Who is Prime Trust?

Prime Trust is a technology-driven trust company unlike anything else in existence. As a chartered, regulated financial institution we `are overseen by the banking commissioner’s office at the Financial Institutions Division. As a trust company we hold cash and non-cash assets such as stocks, bonds, Bitcoin and other cryptocurrencies, tokens, real estate, and private business ownership interests. We act as custodian and trustee for a wide variety of personal and corporate trusts, as well as a major part of the crowdfunding industry, and work with individuals, corporations, lawyers, brokers, investment advisers and others on holding and managing specialized custodial, escrow and trust services.

  • What is Plaid?

Plaid is the technology platform providing the tools and access needed for the development of a fully modern, and digitally-enabled financial system. Plaid makes it easier and safer for developers — from the smallest startups to the largest financial institutions — to build innovative financial services and applications. Plaid allows for easy & secure connectivity to your bank account. 

  • What’s the largest amount that I can deposit into The Black Wall Street? 

If you deposit through Plaid, $1000 is the max amount as of 5/31/21. This will change so please stay tuned! If you deposit with Bitcoin after KYC approval & Plaid connection, there is no limit. 

  • How long do I have to wait before I can withdraw from The Black Wall Street?

If you connect your bank account with Plaid, it can take upwards of 10 business days. If you deposit Bitcoin and simply want to withdraw it from your wallet, you can do that instantly without any hold time or wait time after KYC approval & Plaid connection. 

  • I’m new to crypto. Where can I learn?

You can learn about cryptocurrency through The Black Wall Street app! We have loads of video content that is available and will be available within the app. We will teach you about financial literacy! Check in daily for updates!

  • What does “Black Cash Matters” mean? 

For far too long, our lives did not hold weight. That is beginning to change. Now, the next frontier is rally around the truth of Black Cash Matters. Our dollar is powerful and we believe that many industries, companies and entities do not believe that it does yet they reap the benefits of our hard earned money going into their products or services. We plan to change this and make sure that people know that Black Cash Matters!

  • Is The Black Wall Street only for black people? 

The Black Wall Street is for everyone! Everyone should be  are focused on serving marginalized communities yet we aim to serve anyone who will give us the honor! 

  • Do you all have merch? 

We are launching The Black Wall Street merchandise line very soon! Stay tuned! 

  • Who can I speak with when I have a problem? 

We are one of the only platforms that have customer support via email and telephone with a live customer service team that you can schedule a time to speak with! We also will be rolling out short video tutorials to aid in your experience. Any pressing questions? Contact us at customerservice@theblackwallstreet.com

  • Are you on social media? 

Yes! You can follow us on Instagram @BlackCashMatters and soon, all other major social platforms as well. Stay tuned!  

  • Can I provide feedback 

Send us an email at customersupport@theblackwallstreet.com if you have any questions or feedback. We are going to be rolling out a lot of feature updates over the course of the next few weeks. Grow with us and know that we plan to grow with you!

  • What are satoshis? 

Satoshis are a smaller denomination of Bitcoin. There are 100,000,000 satoshis in 1 Bitcoin. The Black Wall Street strives to ensure that every user acquires and holds at least 0.01 Bitcoin which is 1,000,000 satoshis!  

  • How do I redeem my free satoshis from the Digital Financial Revolution National Charitable Tour? 

Download the app with the email that you used when you signed up at your tour stop. Once you have gone through KYC and connected your account Plaid, we will notify you when the satoshis are sent. Please be patient as we onboard thousands of people and know that we will get to you as soon as possible.

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